Sort My Website is a trading name of DMS Global Consultancy Limited, registered in England and Wales, company number 13563453, VAT number GB399076735, registered office 1386 London Road, Leigh On Sea, Essex, SS9 2UJ. You can reach us at hello@sortmywebsite.co.uk. In these terms "we", "us" and "our" mean DMS Global Consultancy Limited, and "you" means the business named in the Services Agreement.
These Standard Terms are incorporated into every Sort My Website Services Agreement. If anything here conflicts with your signed Services Agreement, the Services Agreement wins. Our services are supplied to businesses, including sole traders acting in the course of business, not to consumers.
Depending on the package in your Services Agreement, we design and build your website, register and renew your domain name, provide secure hosting with SSL, set up a professional email inbox at your domain, display your Google reviews, and set the site up so it can be found in Google searches for your trade and area. Exact inclusions, prices and the payment schedule are set out in your Services Agreement and on our pricing page.
Any preview or mock-up we build before you sign is free and carries no obligation on either side. Mock-ups are built from information that is already public, such as your Google Business listing and Companies House records. Until you sign and pay, the mock-up and any domain suggestions remain ours, and we may take the preview down at any time.
The build clock starts when we have both your signed agreement and cleared first payment. We aim to have your site ready within 24 to 48 hours of that point. You then review it, ask for changes, and approve it before it goes live. We need your reasonable cooperation to hit these timings: content, photos and prompt answers. Delays caused by waiting on you do not count against our timings. As a guarantee, if we fail to deliver the first version of your site for your approval within 7 days of your cleared first payment, and the delay is on our side rather than caused by waiting on you, we will refund your first payment in full. This guarantee covers delivery of that first version for review, not the date the site goes live, which depends on your approval.
You confirm that photos, text, logos and anything else you supply are yours to use, and that nothing you give us is misleading, unlawful or infringes anyone else's rights. You keep ownership of your own content. We may decline to publish anything we reasonably consider unlawful, offensive or damaging. You are responsible for the accuracy of claims about your own business, including qualifications, accreditations and prices.
Monthly plans include unlimited small edits: things like new photos, updated prices, service changes and contact details. Small edits are handled in a reasonable time, normally within a few working days. Bigger jobs such as new pages, redesigns or new features are quoted before we start, at the out of scope rates in your Services Agreement. We decide in good faith what counts as a small edit, and we will always tell you before anything becomes chargeable.
On monthly plans, we own the website and the domain during your minimum term. Once you complete the minimum term, the domain is yours and stays yours while you remain a customer. On the one off plan, the site and domain are handed over to you on completion and final payment. Third party services such as hosting platforms, Google Workspace and review feeds remain subject to their own terms.
Prices are as stated in your Services Agreement, plus VAT which is itemised on every invoice. Build payments are made by the secure payment link we send you. Monthly amounts are collected by Direct Debit or card on the same date each month. If a payment fails, we will tell you and give you 14 days to put it right. If it is not fixed within 14 days, we may suspend the site and email service until the account is brought up to date. Suspension does not pause the term or the amounts falling due.
Monthly plans run for the minimum term in your Services Agreement, normally 12 months, then continue on a rolling monthly basis. After the minimum term you can cancel at any time with 30 days written notice, by email is fine. There are no exit fees and no automatic renewal into another fixed term. If you cancel inside the minimum term, the remaining months of that term fall due, as set out in your Services Agreement. We can end the agreement with 30 days notice after the minimum term, or immediately if you seriously breach it and do not fix the breach within 14 days of being told.
If you leave after completing the minimum term, we will cooperate with transferring your domain to you or your new provider. Your own content, photos and text, is always yours and we will hand over copies on request. The site design and code remain ours on monthly plans unless your Services Agreement says otherwise. We keep signed agreements and invoices for as long as the law requires.
We host on reputable infrastructure and aim for the site to be available at all times, but we do not guarantee uninterrupted availability. Sometimes hosting providers, domain registries or other third parties have outages that are outside our control. If something breaks, we will work to fix it promptly and keep you informed. We are not responsible for loss caused by outages of third party services.
Your portal link and PIN are personal to your business. Keep them private and tell us straight away if you think someone else has them, and we will reset the PIN. The portal is for viewing your agreement and invoices, sending us files and raising change requests. Nothing in the portal can spend your money; all charges are agreed with you first and invoiced properly.
DMS Global Consultancy Limited is the data controller for personal data we hold about you and your team, such as names, contact details and correspondence. We use it to provide the service, manage billing and keep in touch, on the basis of our contract with you and our legitimate interests in running the business. We do not sell personal data. Our privacy policy explains what we collect, how long we keep it and your rights, including your right to complain to the ICO.
Both of us will keep the other's commercial and customer information confidential, and use it only for the purposes of the agreement. This does not apply to information that is already public or that either of us must disclose by law.
Our total liability to you under or in connection with the agreement is capped at the fees you paid us in the 12 months before the event giving rise to the claim. Neither of us is liable to the other for indirect or consequential loss, including lost profits or lost business. Nothing in these terms limits or excludes liability for fraud, or for death or personal injury caused by negligence, or any other liability that cannot lawfully be limited.
Neither of us is responsible for failing to meet obligations, other than payment, because of events genuinely outside our reasonable control, such as internet infrastructure failures, actions of domain registries or platform providers, or other force majeure events. Whoever is affected will tell the other promptly and do what they reasonably can to limit the impact.
We may update these Standard Terms from time to time, for example when the law or our services change. The version that applies to you is the one published when you signed your Services Agreement, unless we give you at least 30 days notice of a change and you continue using the service after it takes effect. We will not use changes to these terms to increase your agreed price during your minimum term.
The Services Agreement and these Standard Terms are the whole agreement between us. If any part is found unenforceable, the rest still stands. Neither of us may transfer the agreement without the other's consent, which will not be unreasonably withheld, except that we may transfer it within our group or on a sale of the business, with your protections intact. These terms are governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction.
Anything unclear, just ask. Email hello@sortmywebsite.co.uk and a real person, usually Dominic, will come back to you.